Q: What makes From The Forest products so innovative?
A: The biggest problems with wood flooring is that it can be destroyed too easily and it takes a lot of wood to make a floor. From The Forest has addressed these issues with our HDF Core products. By using 100% recycled hardwood to make our 2x more dent resistant HDF cores, and when coupled with our superior Wearmax XT finish the necessary size of the wood veneer is minimal. These innovations ensure that our customers will pay less for a more durable, environmentally friendly floor all at a lesser cost.
Q: What is HDF?
A: Not to be confused with MDF or Medium Density Fiber which is usually found in laminates, HDF stands for High-Density Fiber which we use as the core material for many of our products. The HDF we use is recycled from excess hardwood veneers used on our flooring, we then mix it with a water-resistant resin and press it. This engineered wood product can be almost 2x harder than other wood flooring products and also can be up to 5x more resistant to moisture when compared to a laminate or other wood products in the industry.
Q: Is all HDF the same?
A: No, HDF can vary in quality and performance depending on what it’s made out of and how it’s engineered. From The Forest, LLC has always used the highest quality HDF which comes from hardwood trees such as Hickory and Oak, instead of softwood trees such as Pine and Poplar which makes a big difference as to how the product will perform over time.
Q: What is Wearmax DWR?
A: Wearmax DWR is our ceramic based aluminum oxide finish that we use on all of our products. Our chemists have developed a way to make our aluminum oxide particles smaller so that we can add more per square inch of the boards which makes it more resistant to scratching. This is perfect for homeowners with an active family life.
Q: What is the difference between laminate, engineered and solid wood flooring?
A: Laminate: pressed particle or medium density fiber (MDF) board with a photograph of wood applied to the surface. Laminate flooring contains NO actual wood. It can be installed almost anywhere, using a click together or glue installation.
- Solid: Generally a 3/4” thick solid block of wood. It can be installed on or above grade by a staple or nail down application.
- Engineered: Engineered floors are better suited for areas where environmental temperature and relative humidity cannot be held to a consistent level. It can be installed above, on, or below grade using glue, nail, and staple or floating applications.
Q: Why do some of your products have a thinner veneer of wood on the top?
A: Contrary to popular opinion, by using a thinner veneer of wood we can minimize the size of indentations that will inevitably happen during the life of the floor. From The Forest believes that having a floor that is more durable and that lasts longer is better than having a floor that will require numerous sanding’s because it can damage easily. This is also why our products that have the thinnest layer of wood and thicker engineered HDF cores carry the best warranties because of their superior performance.
Q: Can I request a custom color of engineered hardwood flooring?
A: Yes, we offer custom color runs for quantities of 3,000-5,000sf. We request you send us an example of the color you would like matched for us to develop. You will then be asked to sign a document that commits to placing the order due to the high manufacturing costs of color matching. We then send you samples of the created custom color to review and agree upon. Once all parties agree, we will then proceed with production. Custom color requests for less than 3,000sf will be considered and pricing will vary by quantity requested. Please contact an expert to discuss pricing and lead time.
Q: How do I repair flooring damage and unfilled knots in my flooring?
A: To repair the flooring damage and unfilled knots you will need the following tools: hot glue gun, steel weight, black sharpie marker, black filler sticks, razor scraper, WearMax Top Coat and UV light.
1. Use hot glue gun to fill knot or damaged area with black filler
2. Place steel weight on top of filler and apply pressure
3. When filler is hardened, use razor scraper to scrape excess filler
4. Use black sharpie to fill in light spots along the edges, if necessary
Troubleshoot: Due to top coat residue in the knots, sometimes the filler as applied above, may not stick. If this occurs, follow these instructions:
1. Scuff up the knot with a knife to remove any residual top coat
2. Use black sharpie to fill in light spots
3. Apply WearMax top coat according to instructions on the bottle
4. Use UV light to harden the top coat
Q: What is the average length of the boards in each carton and how much difference is there?
A: Depending on the product, up to 65% of the carton will be full-length boards, the remainder will be random lengths starting at 12"-15” long. Also, most cartons will have up to two “row starter" and/or “end boards” for the installer’s convenience.
Q: Do your products have low chemical emissions?
A: Our products have tested to be Phase 2 Carb Compliant for lowest possible air emissions and there are no added formaldehyde to our products. All of our raw materials are sourced from managed forests in North America.
Q: What is the fire and smoke rating in a commercial setting?
A: The fire and smoke ratings received below were provided to us from a customer who arranged for the testing for a commercial application.
Fire rating ASTM E648 :classified as Class I which means that the average critical radiant flux (W/cm2). From the Forest samples came in at 0.58 which is Class I.
For smoke (ASTM E662) FTF samples need to be less than 450 for Dm Corrected. The FTF samples average 318 & 343.
Q: Is the warranty on my floor transferable?
A: No. The warranty applies only to the original purchaser of the floor. As the purchaser, you must register the floor and keep a record of your purchase.