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Return Policy

60 Days to Change Your Mind

It's important to us that you're happy with your From The Forest purchase, and we will back that up with our return policy. If you're not totally satisfied with your purchase you can return it within sixty (60) days, with the exception of our From The Forest sample orders and limited edition items. While we hope it doesn't come to this, we'll make it as painless as possible by providing returned shipping labels and issuing a refund by the same method as your original payment. Refunds that are issued will be for the full amount minus the cost of return shipping. 

Products must be returned with proof of purchase in new and unused condition, and if possible, the original packaging. Unless faulty, we may refuse the return or offer an exchange credit only if the return criteria is not fully met.

For all other From The Forest purchases, please contact your authorized reseller for merchant guarantees.


Love It or Exchange It

If you need to exchange your order you must do so within 60 days of receiving your order. A shipping fee will be applied to any exchange order, unless faulted by From The Forest. Our exchange process starts with initiating a return through our website or through the help of customer service. A new paid order would then be placed for the new carton order. Once the return is received, a refund will be issued on the original order. Refunds will be issued for the full amount minus the cost of return shipping. No exchanges are accepted after sixty (60) days or if the product has been installed or altered in any way. Please take the time to inspect your order upon delivery to ensure everything arrived as expected.

Your items must be unused and in the same condition that you received it, including the original packaging, for it to be considered a true exchange.


Missed Your 60 Day Window?

You're in luck! From The Forest wants to make sure you're completely satisfied with your items. All cartons can still be returned for an online credit up to one hundred (100) days after placing your original order. A credit will be issued by a unique discount code for the full order value less the cost of us providing you the return shipping label.

Should your one hundred (100) days pass, From The Forest will not be able to offer a credit, and your items must uphold our return policy by being returned in new and unused condition and if possible, include the original packaging.

 

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