FROM THE FOREST
60 Days to Change Your Mind
It's important to us that you're happy with your From The Forest purchase, and we will back that up with our return policy. If you're not totally satisfied with your purchase you can return it within sixty (60) days, with the exception of our From The Forest sample orders , limited edition or clearance items, and moldings. While we hope it doesn't come to this, we'll make it as painless as possible by providing return shipping labels and issuing a refund by the same method as your original payment. Refunds that are issued will be for the returned material minus the cost of the provided return shipping label(s), initial shipping costs and a 10% restocking fee.
Products must be returned with proof of purchase in new and unused condition, and if possible, the original packaging. Unless faulty, we may refuse the return or offer an exchange credit only if the return criteria is not fully met.
For all other From The Forest purchases, please contact your authorized reseller for merchant guarantees.
Love It or Exchange It
If you need to exchange your order you must do so within 60 days of receiving your order. A shipping fee will be applied to any exchange order, unless faulted by From The Forest. Our exchange process starts with initiating a return through our website or through the help of customer service. A new paid order would then be placed for the new carton order. Once the return is received, a refund will be issued on the original order. Refunds that are issued will be for the returned material minus the cost of the provided return shipping label(s) and initial shipping costs. No exchanges are accepted after sixty (60) days or if the product has been installed or altered in any way. Please take the time to inspect your order upon delivery to ensure everything arrived as expected.
Your items must be unused and in the same condition that you received it, including the original packaging, for it to be considered a true exchange.
Missed Your 60 Day Window?
You're in luck! From The Forest wants to make sure you're completely satisfied with your items. All cartons can still be returned for an online credit up to one hundred (100) days after placing your original order. A credit will be issued by a unique discount code for the returned material minus the cost of the provided return shipping label(s), initial shipping costs and a 10% restocking fee.
Should your one hundred (100) days pass, From The Forest will not be able to offer a credit, and your items must uphold our return policy by being returned in new and unused condition and if possible, include the original packaging.
We are happy to honor a previous sale price within 14 days from your date of purchase. Your price adjustment will be honored by providing a personalized online discount code you can use towards a future From The Forest purchase. Please contact customer service at firstname.lastname@example.org for a price adjustment.
How to Cancel Your Order?
If you wish to cancel your order before it ships, please contact customer service at email@example.com or call 715-721-3182. A 3% cancellation fee will be deducted from your refund. This cancellation fee applies to all orders.
If you need to change the destination address of your order after the cartons have been shipped, you will receive a draft invoice of $25.00 per tracking number. This invoice will need to be paid in full before we will re-route your order.
How to Initiate a Return:
If you wish to return or exchange your order, please complete and submit the form found below. We ask that you also provide a photo of your unboxed material before a return will be approved. Once received, a From The Forest expert will contact you regarding your request.